Who do I call if I have problems with my Mobile Banking?
Call 765‐676‐5100 or 888‐436‐9595 (toll free), ask for E-banking support.
Is Mobile Banking secure?
Mobile Banking offers the same security as NetTeller Online Banking and uses multifactor authentication to enforce the industry’s highest security standards.
What are the restrictions on the type of mobile devices that can be used to access accounts?
Our mobile solution works with any web‐enabled mobile device whose network allows secure SSL traffic.
Can I access Cash Management to submit ACH or wires through mobile banking?
No, for security purposes you cannot submit ACH or wires through mobile banking.
What do I need to do if I change my phone and cell carrier?
Log in to Online Banking and edit your mobile settings and make any changes to the wireless provider and/or phone number.
Do I need a new username and password for Mobile Banking?
No, you will log in using your existing Online Banking ID and password.
What are the requirements of my cell phone to use Mobile Banking?
Mobile Banking is compatible with any Web‐enabled mobile phone that supports WAP browsers, regardless of make, model, or mobile service provider.
My security image looks like a broken link. What’s wrong?
Verify that you have cookies enabled on your phone. Clear your cache.
How can I see more than 15 days of transaction history in Mobile Banking?
Log in to Online Banking, click on Options > Display. Next to Transactions select the button next to 30 days.
How do I access Mobile Banking?
If you log in from your mobile device and are enrolled in mobile banking it will automatically take you to mobile banking.
Is there an app for Mobile Banking?
Yes, there is a mobile banking app for IPhone and Android users.
How do I know if my Mobile Banking or Text Banking enrollment was successful?
If you enrolled for Mobile Banking and opted to receive text messages and/or if you enrolled for Text Banking, you should typically receive a confirmation text message within a few minutes of enrolling. Sometimes mobile carriers experience delays that slow down text message delivery. While you are waiting for your confirmation, make sure you have a wireless signal and then verify that you entered the correct phone number when you enrolled. You can verify your phone number by logging in to your online banking and viewing your Mobile Settings.
What features are available through Mobile Banking?
Mobile Banking allows you to view account balances and transaction history, make account transfers and pay bills. Customers will have the option of setting up account alerts, which will display upon login, and receiving SMS text messages for all transfers and bill payments to ensure transactions were successful should the customer lose their signal during the transaction.
How can I search for a transaction using Mobile Banking?
You will only be able to view 15 days worth of transaction history on your mobile device. There is not a search feature.
Can I use any mobile device to access my accounts?
Yes. You can access your accounts via any mobile device that is web‐enabled and allows secure SSL traffic. The only difference is that SMS text messages will be sent to the phone number entered when you enrolled in mobile banking, not necessarily the device from which you perform a transaction.
How do I securely end my Mobile Banking session?
Select Log Out.
What happens if I lose communication during my Mobile Banking transaction?
When you complete a transaction from your mobile device (bill payment, funds transfers, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your account and re‐submit any transactions that did not process.
What do I do if I lose my phone?
Since your account data is not stored on your mobile phone, your information cannot be stolen. When you replace your device, simply edit your mobile settings and make any changes to the wireless provider and/or phone number.
How do I cancel Mobile Banking?
You can cancel your mobile banking by logging in to Online Banking, clicking on Options, Web Mobile Settings, and unchecking the Enable web access for your mobile device box.
Can I make Bill Payments through mobile banking?
Yes, you can select an existing payee and the account you wish to pay the bill from. You can only set up one‐time immediate bill payments via mobile banking. You cannot set up a new payee via mobile banking.
I logged in to Mobile Banking and clicked on Bill Pay and received a message that says “Error: No accounts found to transfer from”. Why did I receive that message?
This error message means that you are not enrolled for Bill Pay or you haven’t completed your enrollment in full for Bill Pay. If you have not enrolled for Bill Pay, call or stop by your local branch to sign up. If you have enrolled for Bill Pay but have not set Bill Pay up, log in to Online Banking, click on Bill Payment and follow the prompts to complete your Bill Pay enrollment. You must set all payees up through NetTeller.
How do I delete a Bill Payment that I set up through my mobile device?
You must log in to Online Banking and delete the payment from the main menu of the Bill Pay module. You can’t delete a Bill Payment from your mobile device.
When I try to enter an amount for a bill payment or transfer, I cannot enter any numbers, only letters. Why?
Check your phone’s settings to make sure you do not have alpha‐only enabled on the keypad.
Is there a cost to enroll for or use Mobile Banking?
No. Mobile Banking is offered free of charge.
How do I enroll for Mobile Banking?
You can enroll for Mobile Banking by logging in to Online Banking and selecting Options>Mobile Settings> Web Mobile Settings. Choose the option to enable web access for your mobile device and select whether you would like to receive/not receive text message alerts.
Enter your mobile phone number and select your wireless provider. Place a check mark next to all accounts that you would like to access via mobile banking.
If you would like to enroll for Mobile Banking from your mobile phone, go to www.nssb.bank, enter your Online Banking ID and password. Accept the Terms and Conditions by clicking the ‘I Agree’ box and click submit. You will be asked if you want to receive transfer and payment confirmations via text message. Enter your mobile device phone number, select the wireless provider for the phone number and click ‘Enroll Now’. Self‐enrollment will automatically enroll all of the same accounts that you can see in online banking.
Do I need to be enrolled in Online Banking to use Mobile Banking?
Yes, you must have previously logged in to Online Banking successfully, have an active Online Banking ID, and not be in the middle of a password reset.
